Time Nick Message 00:52 ironcamel nice article on c/c++ 14:20 pdurbin echo $[ `date --date="Fri May 11 10:02:12 EDT 2012" +%s` - `date --date="Fri May 11 09:58:49 EDT 2012" +%s` ] 14:21 pdurbin that's how long our website was down 14:22 pdurbin as i moved the vm disk image from one disk array to another 14:22 pdurbin gotta vacate the one disk array so someone can do some work on it 14:58 pdurbin SEJeff: wondering if you had an openflow question or if you were just playing around with it: http://irclog.perlgeek.de/crimsonfu/2012-05-08#i_5562039 15:04 gridiron at first glance this is just odd: http://99-bottles-of-beer.net/language-perl-737.html but then I look at the source. 15:04 gridiron they wrote a perl script that accepts a jpg and a perl script 15:05 gridiron and produces a new perl script that does the job of the input script and is the ascii art of the jpeg 15:05 gridiron horrifying, but cool 15:08 pdurbin *very* cool :) 15:08 pdurbin huh. uses http://search.cpan.org/dist/Acme-EyeDrops/lib/Acme/EyeDrops.pm apparently 15:34 SEJeff|away pdurbin, /me has a reason to use openflow 15:34 SEJeff|away Was curious if anyone except for my buddy @ facebook has any experience with it. 18:12 pdurbin any body using this? or thinking about using it? RTFM: The RT FAQ Manager - Best Practical - http://bestpractical.com/rtfm/ 18:14 whorka yup. maybe not for all it's intended purposes, but it's at least useful for inserting boilerplate replies into RT ticket responses. 18:16 pdurbin oh yeah. i *did* use rtfm ;) 18:16 pdurbin we replaced stockanswers with it, right? 18:17 pdurbin but riddle me this. . . could rtfm serve as a q&a site like this Stack Overflow clone? OSQA | The Open Source Q&A System - http://www.osqa.net 18:18 pdurbin and. . . how would rtfm compare to, say, zendesk? Help Desk Software | Support Ticket System | Zendesk.com - http://www.zendesk.com 18:26 whorka RTFM seems more targeted toward helpdesk admins, not community-sourced answers like OSQA. Zendesk seems like an RT competitor. 18:27 pdurbin whorka: ok, but could i sort of promote or expose some RTFM answers as canonical? maybe even make them public and indexable? 18:27 pdurbin the idea being that many questions are asked over and over 18:28 whorka AFAIK RT 3.x doesn't have a public-facing interface for RTFM. Maybe RT 4.x? 18:29 pdurbin ok. i'm not sure if everyone is my group is so into it being public anyway :) 18:39 pdurbin huh, i've never even heard of this one: IT Service Management Software - Free Open Source Help Desk - Problem Management System - Customer Interaction Software | OTRS - http://www.otrs.com/en/ 18:39 pdurbin which i found at http://stackoverflow.com/questions/3832603/can-anyone-recommend-an-open-source-help-desk-application-like-zendesk 18:40 pdurbin there's a nice mini review of zendesk at recommendations - Zendesk or Assistly? - OnStartups Beta - Stack Exchange - http://answers.onstartups.com/questions/33749/zendesk-or-assistly/36670#36670 18:45 whorka "Our pricing model is also a key differentiator." Looks like they both cost $. 18:46 pdurbin heh 18:46 pdurbin zendesk has an api: http://www.zendesk.com/support/api 21:37 SEJeff Yeah OTRS got a new webui in the last big release 21:38 SEJeff Maybe 6-8 months ago? There was a bit publicity push from them about it